Delivery, Cancellations and Returns


Delivery

The lead-time for rugs is approx. 2-3 weeks (we may be able to improve this).  We will contact you to advise delivery date once goods have been made. If there is a certain date you need the rug for, get in touch before you order and we’ll see what we can do.

Cancellations and Returns

All our rugs custom made and are non-returnable unless faulty or damaged upon receipt.  All damages must be reported upon receipt of goods.

Colour representation

Due to the various computer screens and various devices, colour representation may vary.  We can assure you that every effort has been made to reflect the true colour of our rugs on screen.  All rugs are handmade and slight variations in sizes may occur.  The yarns are also dyed in batches and can differ very slightly from rug to rug or against samples.

Complaints

We endeavour to provide the highest quality of service to our customers as we want you to love your rug as much as we do.  However if you do have a complaint please contact us asap